Metzer | Family Shiraz

Shipping Policy:

Thank you for choosing to shop with us! Here's everything you need to know about our shipping policy:

1. Standard Shipping Fee:
   For all orders that do not qualify for free shipping, our standard shipping fees are as follows:

• 0 to 5 kilograms: R 70.00 ZAR
• 5 to 10 kilograms: R 95.00 ZAR
• 11 to 25 kilograms: R 150.00 ZAR

1. Free Nationwide Delivery:
   We are delighted to offer FREE nationwide delivery to any address in South Africa for all orders over R850.00 ZAR. However, please note that this offer cannot be combined with any other sales or specials.
2. Order Processing:
   Rest assured that we value your time. We strive to process all orders within 24 hours of receiving a cleared payment.
3. Delivery Times:
   Once your order has been dispatched, please allow up to 3 working days for delivery. Kindly note that business days exclude weekends and public holidays.
4. Order Accuracy:
   Every effort is made to ensure that orders are fulfilled correctly. If, however, you do not receive exactly what you have ordered, we will gladly rectify the problem or provide a full refund at no extra cost.
5. Environmental Impact:
   At Toasted Barrels, we are committed to minimizing our environmental impact. To achieve this, wines will remain in their original packaging. For mixed cases, we reserve the right to ship them in re-utilized wine boxes suitable for the bottle size and shape.

For any questions or concerns regarding our shipping or returns policy, please don't hesitate to contact us at admin@toastedbarrels.com. We are here to assist you.

We hope this shipping policy clarifies our procedures for you. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. Happy shopping!